If you recently have sent some items back to our warehouse by DHL, FedEx, or UPS you will be refunded when the parcels are received and processed at the warehouse.
This may take a couple of days after the tracking number tells you it has been received by our team at the warehouse.
The refund will automatically be processed and paid out through the same payment method you used when you purchased the items.
Please note if you paid through Bank transfer, we will need your IBAN and BIC number for the refund, please contact us at email@example.com
Custom charges for non-DDP shipments are not refundable and you will need to apply directly with the local customs in the original destination country to get a tax refund.