We appreciate your ongoing support and feedback. Occasionally, we receive inquiries from customers reporting distorted sound on their new Arendal Speakers.
Upon conducting troubleshooting sessions with our customers, we have often identified that the distortion originates from the music source itself. As an illustrative example, we've encountered instances with the Jay Z track "Run this Town" from the album "The Blueprint 3," which can be accessed here: https://tidal.com/browse/track/37704289
A recommended step for a quick double-check is to listen to the same music using a pair of high-quality headphones. This simple test helps determine whether the distortion is inherent to the music or if it may be attributed to other factors within the audio equipment.
Thank you for your understanding and cooperation as we work together to ensure the optimal performance of your Arendal Speakers.