It is quite rare, but every once in a while a customer is extremely unlucky and will experience a lost shipment. No worries, we will take steps to locate the shipment. Please contact us as soon as possible at email@example.com
We always hope that a lost shipment will be found soon, but depending on the country, after a designated amount of time the shipment will be declared lost and we will be able to send you a replacement.
At the end of the day, there is no easy solution for a lost shipment, but we hope this article can prepare you for what might happen.